[vc_row type=”full-width-section” equal_height=”yes” css=”.vc_custom_1534239858471{margin-bottom: 0px !important;padding-top: 96px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” font_color=”#ffffff”][vc_column width=”1/3″][vc_single_image image=”7838″ img_size=”medium” alignment=”center” css=”.vc_custom_1534240001230{margin-top: -40px !important;padding-top: 0px !important;}”][/vc_column][vc_column width=”2/3″ css=”.vc_custom_1423323934179{padding-bottom: 50px !important;}”][vc_custom_heading text=”Frequently Asked Questions” font_container=”tag:h2|font_size:48|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:300%20light%20regular%3A300%3Anormal” el_class=”letterspacing-1″ css=”.vc_custom_1534239729962{margin-bottom: 0px !important;padding-bottom: 10px !important;}”][vc_custom_heading text=”Have a question for RLSCCU? Checkout the FAQs, somebody else might have already asked the same thing!” font_container=”tag:div|font_size:18|text_align:left|color:%233a3a3a|line_height:1.5em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534760918925{margin-top: 0px !important;margin-bottom: 25px !important;padding-top: 0px !important;}”][/vc_column][/vc_row][vc_row type=”full-width-section” css=”.vc_custom_1418021965701{margin-bottom: 0px;border-top-width: 1px;border-bottom-width: 0px;padding-top: 91px;padding-bottom: 18px;background-color: #ffffff;border-top-color: #ffffff;border-top-style: solid;border-bottom-color: #ffffff;border-bottom-style: solid;}”][vc_column width=”1/2″ css=”.vc_custom_1418021972409{padding-bottom: 80px;}”][vc_accordion active_tab=”2″ collapsible=”yes” style=”rd_acc_3″ mt=”25″][vc_accordion_tab title=”HOW DO I OPEN AN ACCOUNT” title_color=”#3a3a3a” active_title_color=”#0066cc”][vc_custom_heading text=”• If you meet the membership requirements, all you need to do is come into any of our offices and apply for membership. It only takes thirty minutes to open an account, so there’s no need to make an appointment. We welcome you to check us out.” font_container=”tag:div|font_size:16|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534237525216{margin-bottom: 0px !important;}”][vc_empty_space height=”5px”][vc_custom_heading text=”• It does not cost a cent. We only require a minimum deposit of $1.00 to open and maintain a savings account. Once you’ve opened a savings, you can open a checking for free with no minimum balance required. By opening a savings account, you become eligible to receive high share earnings, low interest rates on loans, and great services including free Visa debit, ATM, online banking and a free Visa charge card that has no membership fee and offers a great low interest rate!” font_container=”tag:h2|font_size:16|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534237536126{margin-top: 0px !important;}”][/vc_accordion_tab][vc_accordion_tab title=”WHAT WILL I NEED” title_color=”#3a3a3a” active_title_color=”#0066cc”][vc_custom_heading text=”• VALID DRIVER’S LICENSE/STATE ISSUED ID” font_container=”tag:h2|font_size:16|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534237994780{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_empty_space height=”5px”][vc_custom_heading text=”• $1.00″ font_container=”tag:h2|font_size:16|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534237954951{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_empty_space height=”5px”][vc_custom_heading text=”• PROOF OF RESIDENCE( IF ADDRESS ON DRIVER’S LICENSE IS INCORRECT)” font_container=”tag:h2|font_size:16|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534238026173{margin-top: 0px !important;margin-bottom: 0px !important;}”][vc_empty_space height=”5px”][vc_custom_heading text=”• SOCIAL SECURITY NUMBER” font_container=”tag:h2|font_size:16|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534238045736{margin-top: 0px !important;margin-bottom: 0px !important;}”][/vc_accordion_tab][vc_accordion_tab title=”HOW DO I SIGN UP FOR ONLINE BANKING?” title_color=”#3a3a3a” active_title_color=”#0066cc”][vc_custom_heading text=”If you have never logged into your account through the online banking before, please call (816) 356-0791 and speak.” font_container=”tag:h2|font_size:16|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534238712954{margin-top: 0px !important;margin-bottom: 0px !important;}”][/vc_accordion_tab][vc_accordion_tab title=”HOW CAN I CHECK MY BALANCE?” title_color=”#3a3a3a” active_title_color=”#0066cc”][vc_custom_heading text=”To check you account balance you can call our automated system PAL24 at (816) 356-9816, you can call our main line (816) 356-0791 to speak with a representative, or you can log in to your online banking through our website or our mobile app.” font_container=”tag:h2|font_size:16|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534238266193{margin-top: 0px !important;margin-bottom: 0px !important;}”][/vc_accordion_tab][/vc_accordion][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1418021978158{padding-bottom: 80px;}”][vc_accordion active_tab=”false” collapsible=”yes” style=”rd_acc_3″][vc_accordion_tab title=”HOW CAN I CHANGE MY DEBIT/CREDIT CARD PIN # ?” title_color=”#3a3a3a” active_title_color=”#0066cc”][vc_custom_heading text=”To update your debit/credit card pin number, first you must make sure the credit union has an up to date phone number and email address on your account. Second, call 1-877-PHONPIN (746-6746) and provide the information they request (card number and social security number of the primary account holder). Last, you should receive an email within 1-2 business days to let you know you pin has been updated and is ready to use.” font_container=”tag:div|font_size:16|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534238433530{margin-bottom: 0px !important;}”][/vc_accordion_tab][vc_accordion_tab title=”HOW DO I CHANGE MY ADDRESS?” title_color=”#3a3a3a” active_title_color=”#0066cc”][mpc_textblock inline=”true” font_preset=”preset_4″ font_color=”#3a3a3a” font_size=”16″ font_line_height=”1.25″ font_transform=”none” font_align=”left”]In order to change your address, you will need to fill out this form person at any branch, or you can mail it to our Raytown location:
10021 E. 66th Terrace
Raytown, MO 64133.[/mpc_textblock][/vc_accordion_tab][vc_accordion_tab title=”HOW CAN I MAKE A LOAN PAYMENT?” title_color=”#3a3a3a” active_title_color=”#0066cc”][vc_custom_heading text=”To make a loan payment you can mail a check to any of our three branches with a note in the memo stating the purpose of the check, you can transfer the funds online from an internal or an external account, you can deposit a check via remote capture using the mobile app or you can call in a payment using a Visa or Mastercard for a $9.95 processing fee.” font_container=”tag:h2|font_size:16|text_align:left|color:%233a3a3a|line_height:1.25em” google_fonts=”font_family:Lato%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C700%2C700italic%2C900%2C900italic|font_style:400%20regular%3A400%3Anormal” css=”.vc_custom_1534238631817{margin-top: 0px !important;margin-bottom: 0px !important;}”][/vc_accordion_tab][/vc_accordion][/vc_column][/vc_row]